RECORDED: The Cost Of Conflict: The Two Factors That Influence It
Conflict is inevitable in the workplace. Often, miscommunication is the spark that agitates trivial or personal issues carried into the workplace and impacts productivity, relationships, and employee engagement. Uncertainty and stress affect people in different ways. Well-intended comments and opinions can be misinterpreted, turning everyday conversations into unproductive arguments, making misunderstandings even more likely. However, conflict can be resolved effectively and quickly when we are prepared when it happens.
Participants Will Learn:
- Gain insight into the benefits of conflict and identify potential risks of mismanaged conflict.
- Learn the three levels of conflict.
- Gain clarity on the two factors that influence conflict.
- Learn how to calculate the cost of conflict in the workplace and what it means to their productivity.